A 60- or 90-minute briefing that gives hospital leaders, clinicians, and governance committees the evidence, language, and next steps to respond effectively when patients arrive with an AI second opinion.

If you want the patient-side context before inviting leadership, start with Why Patients Are Bringing AI Into Your Exam Room. If you want the broader governance frame, see Healthcare AI Governance Books.

The Gap

Your hospital has two AI conversations going. One is in the governance committee, about the tools you buy and deploy. The other is on a patient's phone at 2 a.m., about their symptoms, their labs, and your treatment plan. Nobody is connecting them. A policy memo won't either.

• 32% of U.S. adults now use AI chatbots for health information, up from 16% a year earlier. Rock Health, Dec 2025, n=8,000
• 79% of patients who used AI to review their care didn't tell their provider. Tebra, 2026
• 74% of clinicians report patients arriving already AI-informed. Philips Future Health Index, 2026, 10 countries

What your team walks away with

• Language to open the AI conversation without judgment, and to correct misinformation without a debate.
• A shared view of where patient AI use creates safety, privacy, documentation, and escalation risk.
• A clear answer on whether clinicians should routinely ask about AI use.
• A path to connect patient AI use to your Patient and Family Advisory Council and your AI governance committee.

Why you should hear this from me

I'm a patient with a chronic neurological condition, treated at Mayo Clinic. I use AI to organize my questions and prepare for appointments, so I'm the patient your clinicians are already meeting. I'm not a clinician, and I won't tell yours how to practice medicine. I bring what they can't see from inside the exam room: how patients actually use AI before, during, and after care. I also bring the research to back it up, and the communication tools to act on it.

How the briefing runs

1. The reality: how patients and families use consumer AI around their care, with the evidence.
2. The AI-Informed Patient Quiz: graded questions that test what leaders assume about disclosure, trust, and behavior.
3. Real scenarios: AI-generated diagnoses, lab interpretations, treatment challenges, family concerns.
4. Conversation strategies: words clinicians and patient-facing staff can use tomorrow.
5. Your next moves: escalation, PFAC involvement, staff education, and governance.

Not a technical course. No prompts or model-building. This is about the human and organizational side of patients using AI.

Choose your format

• 60-Minute Executive Briefing: a tight in-hospital session for leadership teams and governance committees.
• 90-Minute Interactive Briefing: the same in-hospital core briefing plus extra cases and facilitated discussion tailored to your audience.

Virtual or Onsite. A short planning call shapes the examples to your hospital, so you get a focused session, not a consulting project.

Built for

• Patient experience, nursing, and clinical leaders who fear patient AI use will erode trust.
• AI governance, quality, risk, and ethics teams who need to bring patient use into scope.
• Also a fit for clinical educators, informatics leaders, and PFAC members.

Included

• AI-Informed Patient Conversation Guide
• Clinician and staff dialogue starters
• Research summary
• Discussion questions for leaders, governance committees, and your PFAC
• Handouts and action steps adapted from my books

Evidence

Every statistic traces to a named, dated source, including national surveys, platform data, peer-reviewed studies, and clinician research from 2025–2026.

FAQ

• We already have an AI governance committee. Good. That committee governs the AI you choose to deploy. This briefing covers the AI your patients choose to use and whether your governance work, frontline response, and patient education connect to it. This external perspective pulls together a larger research data set that is sometimes hard to compile in a busy clinical setting.
• You're not a physician. Correct, and that's the point. Your clinicians already know medicine. What they lack is a view into what patients do with AI between visits. I bring that view, the evidence behind it, and practical communication tools your clinical and governance leaders can evaluate against their own judgment.
• How is it tailored? A short planning call identifies your audience, concerns, and best scenarios. The core evidence stays consistent, so you get a focused session without a long engagement.

About Dan Noyes

Healthcare AI advisor and strategist, researcher, Certified Patient Leader, CMS Health Tech Group member, HIMSS Global Taskforce member, and author of The Healthcare AI Governance Playbook, The Sovereign Patient, and Subjects to Sovereigns: Reclaiming Medicine in the Age of AI. After 25+ years in communications and digital transformation consulting for Fortune 500 companies, he now works where healthcare AI governance, patient experience, and clinical trust meet.

Find out in 20 minutes whether this fits your hospital.
Tell me what's happening in your organization. I'll tell you honestly whether this briefing would help, and if it wouldn't, I'll say so.